Return Policy
Return & Refund Policy
Our Commitment
We want you to love your purchase! If you're not completely satisfied, we're here to help make it right.
Return Window
You have 30 days from the date of delivery to initiate a return for eligible items.
Eligible Returns
To be eligible for a return, items must be:
- Unused and in the same condition as received
- In original packaging when possible
- Accompanied by proof of purchase
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used. Please contact us if you have questions about a specific product.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We'll work quickly to send a replacement or issue a refund.
How to Initiate a Return
To start a return:
- Contact us through our contact page with your order number and reason for return
- Wait for return authorization and instructions
- Ship the item back using the provided instructions
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is damaged, defective, or we made an error with your order.
Refund Processing
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to post the refund.
Exchanges
We don't offer direct exchanges at this time. If you need a different item, please return the original item and place a new order.